AXA Assistance is fully committed to meeting its customers’ every need. All AXA Assistance employees and their providers ensure attentive, empathetic support and a rapid response, to look after you in all circumstances. This section presents various testimonies from our customers, experts and various partners: in ”Two paths cross”, two stakeholders recount their mutual experience; in “Expert Testimonies”, an AXA Assistance expert presents a specific domain; while Our ”Corporate Responsibility Initiatives” relate various corporate responsibility undertakings led by AXA Assistance.

Lisa, victim of the Nepal Earthquake, tells her story

The SOLIMED project: an incredible chain of solidarity

Jean Karmarz, Director of Health at AXA Assistance, discusses the Second Medical Opinion service

Raphaël Marchand, Head of Safety for AXA Assistance, discusses Business Continuity Planning (BCP)

Dr Cai Glushak, International Medical Director at AXA Assistance, discusses the Ebola epidemic

Proud to break new boundaries

A taste for adventure

Responding to a natural disaster: a proven experience for managing global emergencies

Nepal Earthquake, April 25th 2015

An earthquake of 7.9 magnitude shook Nepal in April 2015, the worst natural disaster to strike this region in 70 years.

AXA Assistance’s teams immediately responded to the natural disaster by:

  • - activating its entire operations, security and medical network
  • - setting up a regional crisis cell in Asia to identify and locate the victims
  • - providing local support with an on-ground team coordinating with authorities & organizations to rescue the victims


Our commitment is to assist our clients as soon as something occurs.

Beyond assisting our clients that were injured, our teams were driven by the need to reassure both victims and families by providing them first needs such as food and water as well as keeping relatives informed of the situation.

Repatriation operations were quickly organized in coordination with the local authorities and organizations to ensure priority was given based on the emergency of the case.

Psychological and medical support was also provided back home to the victims until full recovery.

Discover Lisa’s story

Know more about how we can protect you

AXA Assistance provides tailored product and services, and long-term support in all lifecare situations.