AXA Assistance is fully committed to meeting its customers’ every need. All AXA Assistance employees and their providers ensure attentive, empathetic support and a rapid response, to look after you in all circumstances. This section presents various testimonies from our customers, experts and various partners: in ”Two paths cross”, two stakeholders recount their mutual experience; in “Expert Testimonies”, an AXA Assistance expert presents a specific domain; while Our ”Corporate Responsibility Initiatives” relate various corporate responsibility undertakings led by AXA Assistance.

Lisa, victim of the Nepal Earthquake, tells her story

The SOLIMED project: an incredible chain of solidarity

Jean Karmarz, Director of Health at AXA Assistance, discusses the Second Medical Opinion service

Raphaël Marchand, Head of Safety for AXA Assistance, discusses Business Continuity Planning (BCP)

Dr Cai Glushak, International Medical Director at AXA Assistance, discusses the Ebola epidemic

Proud to break new boundaries

A taste for adventure

The SOLIMED project: an incredible chain of solidarity

SOLIMED, for medical solidarity

In 2011, AXA Assistance initiated a pioneering project that provides much-needed medical equipment to under-supplied hospitals in other countries. The concept consists in recovering unused or discarded equipment from hospitals in France, restoring it, then shipping it abroad, overseeing its installation and helping train local healthcare professionals to use it effectively.

SOLIMED operation at Albert Royer children's hospital

A first SOLIMED operation was conducted in 2012, with Albert Royer children's hospital, part of the Fann university hospital in Dakar, Senegal. An on-site audit completed with help from AXA Senegal and an AXA Assistance doctor revealed an acute need for paediatric medical equipment. Indeed, Albert Royer is the only reference paediatric hospital in Senegal, a country where half the population is under 16, making this shortage all the more critical. In particular, the audit highlighted the hospital's limited capacity, exacerbated by a shortage in beds and bedroom furniture, and an urgent need for paediatric intensive care and resuscitation equipment.

SOLIMED's response was made possible by a donation from the Paris hospitals authority (AP-HP): over two years, some 150m3 of equipment –hospital beds, paediatric respirators, technical equipment and bedroom furniture– were collected by volunteers working with AXA Hearts in Action (an association of AXA Group employees who volunteer time to support social solidarity projects). AXA Assistance restored all the equipment in Paris, then shipped it to Dakar and Albert Royer hospital, working closely with AXA Senegal.

In 2015, AXA and Albert Royer hospital celebrated three years together by installing a third consignment of paediatric medical equipment; a further donation from AP-HP, an organisation that has supported SOLIMED from the outset. Once again, an AXA Assistance nurse was detailed to oversee installation of the equipment and ensure a smooth hand-over to the hospital's healthcare professionals.

SOLIMED operation in Ivory Coast

In 2013, SOLIMED embraced a new project in Ivory Coast, supporting a rural maternity clinic to the east of Abidjan. This operation was conducted in partnership with AXA Africa, which had financed the building work. AXA Assistance then provided the necessary equipment: hospital beds, diagnosis kits for doctors, baby scales and other medical furniture intended to make things easier for new mothers.

"This new clinic means that village women will no longer have to travel more than 50km for maternity care." Matthieu Sauvoy, AXA Hearts in Action correspondent and AXA Assistance employee.