Effective assistance depends on a capacity to mobilise the necessary resources in all business areas; as such, it requires top-quality networks. AXA Assistance recruits its service providers according to multiple, rigorous selection criteria: excellence, operating facilities, pricing, reliability, responsiveness, equipment, quality care and service. Furthermore, its specifications are subject to regular reviews.
With assistance centers located in 34 countries, AXA Assistance can guarantee global coverage and an immediate response to any request: recovering broken down vehicles, renting a car, booking a hotel, taxi or train ticket, calling out a plumber or electrician, etc. And because our customers' health is our ultimate priority, we have developed an extensive medical network that comprises over 40,000 medical service providers (outside the USA); all were rigorously selected by a specifically-assigned team of professionals. Our medical network is managed using a centralised database that is updated in real-time and accessible from across the world. In addition, the 300 doctors and nurses employed by AXA Assistance are available 24/7.