Contact us

You can find on this page a range of email addresses you may need.
Please note that no assistance request will be taken into account in this mail box. If you need assistance, please call the number specified in your contract.

■ AXA GROUP
For any question regarding the Group AXA : http://www.axa.com/fr/question.aspx

■ AXA Assistance Holding
6 rue André Gide 
92321 Châtillon Cedex
France
 + 33 1 55 92 40 00
Fax : + 33 1 55 92 40 58

• You need to contact our communication Department : communication.assistancegroup@axa-assistance.com
• For any question regarding AXA Schengen : info.schengen@axa-schengen.com
• International Human Ressources : holding.recrutement@axa-assistance.com

AXA Assistance France
• You are an insurance agent: relations.clients@axa-assistance.com
• You need a commercial offer : relations.clients@axa-assistance.com
• You are a provider or want to become one : service.prestataires@axa-assistance.com
• You are a provider and you would like to have information about your bills : prestataires.gestion@axa-assistance.com
• You have a question about billing and fees, Administration Service Portfolios : sap@axa-assistance.com
• You need information on a refund :
- Vehicule : adherents.vehicules@axa-assistance.com
- Medical / Health : adherents.meddom@axa-assistance.com
- Travel (cancelation, travel interruption, loss of luggage...): gestion.assurances@axa-assistance.com
• You want to make a litigation or a claim : service.qualite@axa-assistance.com

To contact our offices all around the world, please visit their websites : 

Germany
Austria
Benelux countries
Spain
France
Greece
Mauritius
Ireland

Italy
Algeria
Poland
Portugal
Czech Rep.
UK
Switzerland
Turkey

USA
Argentina
Brasil
Canada

Chile
Colombia
Mexico
Panama

China
Hong Kong
Japan

India
Taiwan
Thailand
Singapore

AXA-Schengen
Vengo

 

 See the map of our presence in the world